Privacy Policy

Introduction

Rebound Orthotics & Prosthetics, Inc. ("we," "us," or "our") is committed to protecting the privacy of our patients, website visitors, and users. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

By using our website or services, you consent to the practices described in this policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

Information We Collect

We may collect information about you in a variety of ways, including:

Personal Information

When you request an appointment, fill out a contact form, or otherwise interact with us, we may collect personally identifiable information such as:

• Name, email address, phone number, and mailing address
• Insurance information
• Medical and health-related information relevant to your care
• Date of birth and other demographic information

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device type and screen resolution
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for purposes including:

• Providing, maintaining, and improving our orthotic and prosthetic services
• Scheduling and managing appointments
• Communicating with you about your care, services, and account
• Sending appointment reminders and follow-up communications
• Processing payments and insurance claims
• Responding to your inquiries and requests
• Improving our website and user experience
• Complying with legal obligations and regulatory requirements

SMS & Text Message Communications

By providing your phone number, you expressly consent to receiving automated or manual SMS/MMS messages from Rebound Orthotics & Prosthetics, Inc. for transactional and informational purposes related to your care (such as appointment reminders, patient education, or administrative updates).

Note: Consent is not a condition of receiving care. This consent applies only to SMS/MMS and does not apply to email or other communication channels.

Message Frequency

Message frequency is typically 2–4 per month, depending on your appointment schedule and care needs.

Opt-Out

Unsubscribe: Reply STOP to any message to immediately stop receiving texts. Requests are processed right away, no later than 1 business day.

Assistance: Reply HELP for company contact details and instructions on how to opt out.

SMS Data Collection

• Information collected: Phone numbers, opt-in/out records, message content, and interaction timestamps.
• Purpose: To deliver messages, manage preferences, and comply with legal obligations.
• Retention: Data is stored for 5 years after opt-out or as required by law.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. Cookies are small data files stored on your device.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

We may use the following types of cookies:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors interact with our website
• Functional cookies: Remember your preferences and settings

HIPAA Compliance

As a healthcare provider, Rebound Orthotics & Prosthetics, Inc. is subject to the Health Insurance Portability and Accountability Act (HIPAA). We maintain appropriate administrative, technical, and physical safeguards to protect your Protected Health Information (PHI) in accordance with HIPAA regulations.

This website privacy policy is separate from our HIPAA Notice of Privacy Practices, which governs the use and disclosure of your medical information. A copy of our HIPAA Notice of Privacy Practices is available at our offices upon request.

Third-Party Sharing & Disclosures

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

• Service providers: Vendors who assist us in operating our website, processing payments, or delivering services — bound by confidentiality obligations
• Legal requirements: When required by law, court order, or governmental regulation
• Healthcare operations: As permitted under HIPAA for treatment, payment, and healthcare operations
• Business transfers: In connection with a merger, acquisition, or sale of assets

Phone numbers and consent records are never sold. Vendors who process SMS data must follow equivalent privacy and security standards.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. Data is encrypted in transit and at rest. Annual audits are conducted to ensure compliance with TCPA, CTIA, and carrier guidelines.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications
• The right to file a complaint with a supervisory authority

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 through our website. If you believe we have inadvertently collected information from a child under 13, please contact us so we can promptly delete it.

Links to Third-Party Websites

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policies of any websites you visit.

Regulatory Compliance

Rebound Orthotics & Prosthetics, Inc. adheres to CTIA 10DLC registration requirements, TCPA's consent rules, and prohibits restricted content.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: