Question 1

What is a prosthetist?

Accepted Answer

A specialized practitioner who fabricates and fits artificial limbs and similar devices prescribed by a physician. Prosthetists fit a wide variety of artificial limbs including complete arms and legs. A prosthetist is a key person in the healthcare industry; they help determine which type of prosthesis would best suit the patient based on their goals and current situation. Prosthetists are an integral part of post-amputation rehabilitation, starting immediately after post-op through the life of the patient helping achieve all their prosthetic goals. A certified prosthetist is one who has successfully completed the examination of the American Orthotic and Prosthetic Association.

Question 2

What is an orthotist?

Accepted Answer

A specialized practitioner that provides specific braces or "orthoses" for patients. Orthotists not only fit the brace but also help determine which brace is appropriate. In some cases, orthotists fabricate the braces personally to ensure proper fit and function. Orthoses can be custom-made or prefabricated, depending on the condition. They encounter patients with many different pathologies from congenital deformities to acquired deformities, from short-term to lifelong devices. A certified orthotist is one who has successfully completed the examination of the American Orthotic and Prosthetic Association.

Question 3

What insurance do you accept?

Accepted Answer

We are in-network providers for many insurance carriers. Each insurance policy is different and coverage for orthotic and prosthetic services can vary depending on the device. It is important that you call your insurance company prior to your evaluation appointment to ensure Rebound Orthotics & Prosthetics, Inc. is an in-network provider. There should be a toll-free number on the back of your insurance card.

Question 4

Is my device covered by insurance?

Accepted Answer

At your evaluation appointment, our front staff will complete a courtesy verification of your insurance coverage and benefits. We want to ensure that your device(s) is covered and inform you of any deductible, co-insurance or co-payment amounts you may be responsible for. However, it is ultimately your responsibility to contact your insurance company regarding benefits to determine whether you will have any responsibility. All insurance companies require a prescription from your physician for treatment.

If your prescription is for a custom device, our insurance verification process is more extensive. Nearly all insurance companies require medical documentation that your physician will need to write for you to qualify for a device. We will work closely with your physician and their staff to get the medical records necessary to ensure that the device needed is documented and proven to be the best for your diagnosis.

If a prior authorization is required, our front staff will notify you before we order your device. We will assist with the prior authorization process and work with your physician's office to ensure the correct codes are approved. Once we receive an approval from your insurance company and receive your verbal acknowledgment to move forward, then the device is ordered.

Please note: Prior authorizations do not always ensure payment. If your insurance company changes, it is essential that you notify us of the change as soon as possible.

Patient responsibilities for all devices — off the shelf and custom — are due at your delivery appointment. The amount due is only an estimate. You are responsible for any amount not paid or covered by your insurance company.

Question 5

What if I do not have health insurance?

Accepted Answer

Prior to your evaluation appointment, it is important to discuss the issue with our front office staff. Orthotic and prosthetic devices can vary greatly in cost. The cost of your device is due in full at the time of delivery. We are unable to set up payment plans. However, we do offer CareCredit to our patients. CareCredit is a credit card used to pay for medical expenses not covered by health insurance or for those patients that do not have insurance. CareCredit offers no interest if paid in full within 6, 12, 18 or 24 months.

Question 6

Do I need a referral to make an appointment?

Accepted Answer

A referral is not necessary to make a consultation appointment, however, a medical doctor's prescription is required for us to provide any orthotic and prosthetic device, or to make modifications, or repairs to an existing device regardless if insurance pays or if it is self-pay.

Question 7

What do I need to bring to my evaluation appointment?

Accepted Answer

Please arrive at your evaluation appointment 10 to 15 minutes early to allow for the necessary paperwork to be completed. To ensure you are getting the best use of time with us, please have the following available when you arrive for your appointment:

• Prescription
• Driver's License or State ID
• Insurance Card(s) and/or Worker's Compensation information

Question 8

How long will it take to get my device?

Accepted Answer

At your evaluation appointment, your practitioner will determine the type of orthoses or prostheses that is best suited to your needs based on your diagnosis and treatment plan. We stock devices for non-complicated diagnoses and fittings that you could leave with the same day.

However, fabrication of your device may require a longer process including measurements, impressions, castings and moldings. Most orthotic devices will take one to three weeks to be completed.

Please note: Our diabetic shoes and insoles process will take four to six weeks to get the documentation required from your MD for insurance purposes, manufacturing of the insoles and time for the shoes to arrive.

Prosthetic devices can take longer due to casting, test socket, the final customization process for the prosthesis, and definitive fitting.

Question 9

What if I need to cancel my appointment?

Accepted Answer

If you need to cancel or reschedule your appointment, please call at least 24 hours in advance. A "no show" to your appointment creates a time slot that could have been used for another patient. On your second "no show" occurrence, your account will be charged $45.

Question 10

Will you come to my home for an appointment?

Accepted Answer

No. We must see our patients in our office where we have the proper tools and equipment for casting and adjusting your orthosis or prosthesis.

Question 11

Can I just pick up my device?

Accepted Answer

No. We require each patient to be seen by a clinician for the delivery of their device to ensure it fits and functions properly.

Question 12

How do I care for my device?

Accepted Answer

Your practitioner will discuss the care of your device at your delivery appointment. You can find our care instructions for most devices on our "Services" page under the specific device category.

Question 13

Does my orthosis or prosthesis come with a warranty?

Accepted Answer

The components of your device are fully guaranteed under normal use for 90 days. Rebound O & P will make any repairs to your device, as needed and free of charge during the warranty period.

However, this does NOT apply to changes in your physical weight, or condition, nor any other physiological changes that may occur, or to any alterations made by anyone other than Rebound O & P.

Question 14

Does Rebound O & P have a return policy?

Accepted Answer

Rebound O & P does NOT accept returns on any device that has been delivered. Once you sign for the device and leave our facility with it, it is yours.

If you are having issues with the device, we strongly encourage you to schedule an appointment with one of our practitioners for an adjustment. We do not charge for follow-up care unless additional accessories are needed.

Question 15

What do I do with an old orthosis or prosthesis?

Accepted Answer

Unfortunately, federal regulations do NOT permit Rebound O & P to accept and recycle any orthosis or prosthesis in the United States, regardless of condition.

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